Privacy Policy for DIALERIFY

1. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us

When you:

• Create an account
• Subscribe to a plan
• Add phone numbers for reputation monitoring
• Upload configuration settings
• Contact support
• Communicate through forms or email

We may collect:

• Name
• Email address
• Business information
• Phone numbers submitted for monitoring
• CRM or dialer information (if connected)
• Support messages or feedback

B. Caller Reputation & Monitoring Data

When you add phone numbers to DIALERIFY, we collect:

• Spam/Scam labeling from carriers
• Carrier and lookup provider metadata
• Test-call results
• Screenshots of labeling behavior
• Number reputation history & timestamps

D. Automatic Usage & Analytics Data

We may collect:

• Browser/device type
• IP address
• Log data
• Performance and diagnostic events
• Feature usage events (e.g., AI Copilot usage)

2. How We Use Your Information

We use your information to:

• Monitor and analyze phone number reputation
• Detect spam labels across carriers
• Provide real-time transcription and AI suggestions
• Display dashboards, insights, and analytics
• Improve product quality and user experience
• Communicate updates, alerts, and support responses
• Verify identity and prevent misuse
• Maintain platform security

We do not sell your personal data.

3. How Caller ID Monitoring Works

When you submit phone numbers for monitoring, you authorize DIALERIFY and approved partners to:

• Perform controlled test calls
• Check spam labels and reputation status
• Use your submitted number as outbound Caller ID for testing only
• Collect screenshots, metadata, and labeling results

This process is required to provide accurate number health and remediation services.

4. Audio Processing and AI Features

If you enable audio capture through our services:

• Audio is captured only when you manually allow it
• Audio is used solely for transcription and AI suggestions
• Transcripts may be stored depending on your organization’s settings
• Raw audio is not stored unless explicitly enabled

AI & LLM Providers

To provide transcription and suggestions, we may send audio/text to trusted third-party providers such as:

• OpenAI
• Google Gemini

Each provider processes data only to deliver the requested functionality.

DIALERIFY does not allow third-party AI models to train on your data.

5. Data Sharing and Third-Party Services

We only share your data with:

• Service providers necessary to operate the platform
• LLM/STT processors (for AI Copilot features)
• Carrier lookup APIs (for number reputation data)
• Analytics or infrastructure providers (Firebase, Google Cloud, etc.)

We never share or sell your data to advertisers or unrelated parties.

All third-party providers are required to meet strict security and privacy standards.

6. Your Rights

You have the right to:

• Request access to your personal data
• Ask us to correct inaccurate information
• Request deletion of your data
• Export your data
• Opt out of non-essential communications

To submit a request, contact: 📧 support@dialerify.com

We may require identity verification for security purposes.

7. Data Security

We take reasonable technical and organizational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Role-based access control
• Secure Firestore storage
• Regular audits and monitoring
• No storage of raw audio unless explicitly enabled

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

DIALERIFY is intended for business use by adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided data, contact us to remove it.

9. Data Retention

We retain data only as long as necessary to provide services, comply with legal obligations, or support business operations.

You may request deletion at any time (unless legally restricted).

10. International Data Transfers

Your information may be processed in the United States or other countries where our service providers operate. We ensure adequate safeguards for international data transfers.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above. Material changes will be communicated via email or dashboard notification.

Continued use of DIALERIFY constitutes acceptance of updated terms.